- Company Name: FNB South Africa (First National Bank)
- Job Title: Call Centre Agent – 3
- Job Type: Full-Time
- Location: Johannesburg, Gauteng, South Africa
- Closing Date: 14 October 2025
- Department: FNB Short Term Insurance
FNB South Africa is inviting South African jobseekers to apply for the Call Centre Agent position
based in Johannesburg, Gauteng.
About FNB South Africa:
FNB, a division of the FirstRand Group, is one of South Africa’s leading financial institutions known
for innovation, customer focus, and digital transformation. FNB embraces a culture of curiosity,
adaptability, and collaboration—encouraging employees to challenge the norm and shape the
future of banking.
As a part of the FNB Short Term Insurance team, employees are surrounded by talented individuals
and an inclusive environment that values creativity and performance.
As a Call Centre Agent at FNB, you will:
- Provide exceptional customer service through telephonic and written communication.
- Deliver product information accurately and in line with company standards.
- Resolve all customer queries efficiently and within agreed timelines.
- Maintain expert knowledge on FNB products, pricing, processes, and procedures.
- Manage expenses within approved budgets to ensure cost efficiency.
- Record client interactions and feedback on the business system.
- Comply with governance and audit requirements.
- Ensure professionalism in all communications, resulting in positive client experiences.
Requirements:
- Minimum Qualification: Grade 12 (Matric)
- At least 2 years’ experience in Personal Lines (Motor Vehicle, Home Contents, or Portable Possessions).
- RE and FAIS qualifications will be advantageous.
- Excellent telephone and email etiquette.
Also check: Department of Employment and Labour Client Service Vacancy
