Absa Bank is inviting South African jobseekers with grade 12 or related Qualification to apply for the Service Centre Consultant position.
Successful applicants will be responsible for enhancing customer experience by handling queries,
providing support, ensuring compliance, and delivering efficient service to retain existing
customers.
Absa Service Centre Consultant Job opportunity
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Job details:
- Company Name: Absa Bank
- Job Title: Service Centre Consultant
- Location: Johannesburg, South Africa (Hybrid)
- Job Type: Full Time
- Closing Date: 30 September 2025
- Job Requisition ID: R-15979793
About Absa Bank:
Absa is one of Africa’s leading financial institutions with over 100 years of history. The bank prides
itself on being a local brand with regional and international expertise. Absa is committed to
empowering Africa’s tomorrow, creating opportunities for growth, and shaping the continent’s
future through innovation, customer service, and financial solutions.
Key Responsibilities
Accountability: Operations Management
- Adhere to standard operating procedures (SOPs).
- Answer inbound calls and respond to written queries timeously.
- Identify and prioritize customer experience breakdowns using NPS scores.
- Perform analytics to identify root causes of customer pain points.
- Recommend innovative solutions to improve customer experience.
- Participate in cross-functional teams for service improvements.
- Record and report transactional activities accurately.
- Manage workload as per agreed targets.
- Implement and test new processes and systems to optimize service.
- Drive digital adoption for self-service.
- Provide management with customer insights.
- Maintain complete knowledge of processes, technology, products, and risks.
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