Customer Experience Administrator Position Available at ADvTECH in Rosebank
ADvTECH is looking for a South African dedicated and professional individual to join their team as a Customer Experience Administrator at their Rosebank Campus in Johannesburg, Gauteng. This role is ideal for someone with a strong background in front-office administration, excellent communication skills, and a passion for delivering exceptional customer service.
Job Details:
- Company: ADvTECH
- Position: Customer Experience Administrator
- Location: Rosebank, Johannesburg, Gauteng
- Employment Type: Permanent
- Salary: Market-related
About ADvTECH:
ADvTECH is a leading private education provider in South Africa, known for its commitment to academic excellence and innovation in education. With a portfolio that spans from pre-primary to tertiary education, ADvTECH has established itself as a key player in the education sector, helping shape the future of thousands of students each year. The company operates several prestigious brands, including Capsicum Culinary Studio, which specializes in hospitality and culinary education.
Company History and Background:
Founded in 1978, ADvTECH has grown into one of the largest private education providers in South Africa, with a network of schools, colleges, and tertiary institutions across the country. The company is committed to providing quality education that empowers students to succeed in their chosen careers. ADvTECH is driven by a vision to be the leading provider of private education in Africa, ensuring that its students receive the best possible start in life.
Job Description:
As a Customer Experience Administrator at the Rosebank Campus, your primary role will be to manage the front-of-house operations, ensuring a welcoming and efficient environment for all visitors and callers. You will also provide essential administrative support to the Campus Head and Customer Relations Officer, assisting with various projects and ensuring smooth communication and operations within the campus.
Key Responsibilities:
Front-of-House Management:
- Greet and assist visitors at the campus welcoming area.
- Answer and route telephonic calls professionally to the appropriate extensions.
- Maintain a tidy and welcoming front desk area.
Administrative Support:
- Provide administrative support to the Campus Head and Customer Relations Officer (CRO).
- Assist with the implementation and maintenance of ad hoc projects as needed.
- Manage correspondence, schedule appointments, and handle other administrative tasks as required.
Customer Service:
- Ensure all interactions with students, parents, and visitors reflect the high standards of ADvTECH.
- Address customer inquiries and concerns promptly and professionally.
Communication:
- Facilitate effective communication within the campus, ensuring that all relevant information is passed on to the appropriate parties.
- Prepare and distribute reports, memos, and other documents as needed.
Qualifications:
- Grade 12 qualification (mandatory).
- Basic Higher Certificate (preferred).
- Proficiency in the full MS Office package, with advanced skills in MS Office applications.
Experience:
- At least 2 years of front-office administration experience.
- 1-year experience as an executive assistant or in a similar role.
Skills:
- Advanced oral and written communication skills.
- Strong time management and planning abilities.
- A willingness to learn and adapt.
- A strong focus on customer service.
- Excellent communication and interpersonal skills.
Required Documents:
- Updated CV/Resume
- Copies of relevant qualifications
- Proof of identification
- Any additional documents specified during the application process
Application Process:
- Visit the ADvTECH careers page on their official website.
- Search for the “Customer Experience Administrator” position in the Rosebank, Johannesburg location.
- Click on the job listing to view the full job description and application requirements.
- Prepare and upload the necessary documents (as listed above).
- Complete the online application form with accurate details.
- Review your application to ensure all information is correct.
- Submit your application.
