- Company Name: Fidelity Services Group (Fidelity ADT Division)
- Job Title: Contact Centre Sales Agent - Level 2
- Location: Midrand, Gauteng, South Africa
- Industry: Security and Investigations
- Job Functional Area: Sales
- Job Type: Permanent
- Experience Level: Entry Level
- Closing Date: 31 October 2024
Fidelity Services Group Contact Centre Sales Agent - Level 2 Vacancy
About the Company:
Fidelity Services Group is one of South Africa’s leading security solutions providers. With a strong focus on customer retention and innovation, the group specializes in offering tailored security and investigation services. Fidelity ADT, a division of Fidelity Services, provides advanced security systems and technology for businesses and residential properties across the country.
Job Requirements:
- Qualifications & Experience:
- Grade 12 or equivalent.
- Knowledge of customer service principles and practices.
- Experience in telephonic sales support.
- Knowledge of administrative procedures.
- Security industry knowledge beneficial.
- Fully bilingual.
- Skills & Attributes:
- Computer literate (MS Office, Listener, Outlook, Internet).
- Customer-focused, driven for results.
- Excellent verbal and written communication skills.
- Conflict management and problem-solving skills.
- Strong interpersonal and listening skills.
- Initiative, adaptability, and stress tolerance.
- Self-motivated with a passion for service excellence.
- Ability to multitask and work efficiently with attention to detail.
To apply for the Contact Centre Sales Agent position, applicants are required to prepare the following documents:
- A detailed CV.
- A copy of your Grade 12 certificate.
- Any relevant certifications.
