Exciting Job Opportunity: FNB Customer Service Solutions
FNB is seeking a Customer Service Solutions Specialist to join their Commercial Forex team in KwaZulu-Natal. This role focuses on providing comprehensive support to clients using the bank's digital channels, particularly for FX (foreign exchange) transactions.
If you are detail-oriented, client-focused, and have extensive experience in Forex within the financial services sector, this is your chance to innovate in a dynamic environment. Applications close on 30 November 2024.
Quick Job Details
- Role: Customer Service Solutions Specialist (Forex)
- Location: KwaZulu-Natal
- Application Deadline: 30 November 2024
What to Expect in This Article
- Job Overview: Key responsibilities and expectations.
- Requirements: What qualifications and skills are needed.
- Perks and Application Details: Why this role is a great opportunity.
Job Overview
As a Customer Service Solutions Specialist, you will assist clients with Forex-related queries and provide solutions for their digital banking challenges. Responsibilities include:
- Resolving payment and transaction bottlenecks.
- Managing SARB regulations, compliance documentation, and surveillance cases.
- Collaborating with internal teams to ensure smooth FX transaction processing.
- Supporting clients in reconciling fees and charges.
- Escalating unresolved issues to appropriate departments for swift resolution.
Requirements
To be considered for this role, you should have:
- Education: Grade 12 or relevant tertiary qualification.
- Experience: 5–10 years in Forex client service or a related field.
- Industry Knowledge: Financial services or banking experience preferred.
Skills and attributes:
- Strong communication (verbal and written).
- Ability to work under pressure with excellent attention to detail.
- Client-centric mindset.
Why Join FNB?
- Work in a collaborative, innovative environment surrounded by industry experts.
- Gain networking opportunities within one of South Africa’s leading banks.
- Access to a challenging and rewarding role with room for professional growth.
