National Credit Regulator Call Centre Agent Job Opportunity- x2 Positions
National Credit Regulator (NCR) is seeking South African job seekers to fill two Call Centre Agent positions. These roles are vital for maintaining the NCR’s customer service standards by assisting consumers with queries related to the National Credit Act (NCA). Based in South Africa, this opportunity offers competitive compensation and a chance to be part of a respected regulatory body. Applications close on August 12, 2024.
Job Details
- Company Name: National Credit Regulator (NCR)
- Job Title: Call Centre Agent (x2)
- Location: South Africa
- Application Closing Date: August 12, 2024
Job Description
The Call Centre Agent will serve as the first point of contact for stakeholders, representing the NCR to the public. The role involves handling inbound calls, emails, and faxes, providing information on debt counselling and the National Credit Act (NCA). Agents will also manage administrative tasks, including updating the Complaints Management System and ensuring a high standard of customer satisfaction.
Requirements
- Education: Grade 12 certificate with a one-year post-matric qualification in customer service or a related field.
- Experience: At least one year of relevant experience in the customer service industry.
- Advantage: A certificate in debt counselling.
- Skills:
- Basic computer proficiency.
- Clear communication skills.
- Strong interpersonal and problem-solving abilities.
- Conflict management skills.
- Time management and multi-tasking capabilities.
- Call handling techniques.
- Knowledge:
- Debt counselling procedures.
- Background on the National Credit Act (NCA).
Duties
- Serve as the first contact point for consumers and stakeholders, representing the NCR.
- Handle and resolve inquiries related to the NCA via inbound calls, emails, and faxes.
- Return calls and manage telephone messages in a timely manner.
- Probe consumers to assess their needs and provide information on general and debt counselling matters.
- Participate in activities aimed at enhancing customer satisfaction and improving business performance.
- Update and retrieve records from the Complaints Management System and perform other administrative tasks as required.
Required Documents
- Detailed CV
- Certified copy of Grade 12 certificate
- Certified copies of any post-matric qualifications
- Relevant certificates (e.g., debt counselling certificate if applicable)
- Copy of ID
How to Apply for National Credit Regulator Call Centre Agent Job Opportunity
- Prepare your detailed CV, including all relevant certifications and a copy of your ID.
- Ensure you meet all the job requirements and that your documents are certified.
- Send your application via email to [email protected].
- Include the reference number CCA/08/24 in the subject line of your email.
- Submit your application before the closing date, August 12, 2024.
Note: The National Credit Regulator is an equal opportunity employer and offers competitive, market-related packages. Only shortlisted candidates will be contacted. Ensure your application is complete and submitted on time for consideration.
