Virgin Active Club Administrator Job in Cape Town
Virgin Active South Africa is searching for an organized, detail-oriented, and proactive individual to take on the role of Club Administrator. This role is perfect for someone who thrives in a fast-paced environment, excels at multitasking, and is committed to delivering exceptional member service while maintaining the smooth flow of administrative tasks.
Job Details:
- Company: Virgin Active South Africa (Pty) Ltd
- Position: Club Administrator
- Location: Kenilworth, Cape Town, Western Cape
- Employment Type: Permanent
- Salary: Market-related
In case you don’t meet the requirements, Applications closed or not around Kenilworth, Cape Town, Western Cape, kindly: Click here to see more Admin Jobs in various locations.
About Virgin Active South Africa: Virgin Active South Africa is a premier health, wellness, and fitness company that has been a leader in the industry since its inception in 2001. Part of the global Virgin Group, the company is dedicated to promoting active lifestyles through its network of world-class fitness clubs. Virgin Active is known for its innovative approach to fitness, high standards of customer service, and commitment to creating a welcoming and motivating environment for its members.
Company History and Background: Virgin Active was founded by Sir Richard Branson in the United Kingdom in 1999 and expanded to South Africa in 2001. Over the years, Virgin Active South Africa has grown to become a household name in the fitness industry, with numerous clubs spread across the country. The company prides itself on offering state-of-the-art facilities, a wide range of fitness classes, and a vibrant community for its members. Virgin Active is not just about fitness; it’s about creating a lifestyle that encourages overall well-being and happiness.
Job Description: As the Club Administrator, you will be the key figure in ensuring the smooth operation of administrative tasks within the club. Your responsibilities will span a wide range of duties, from managing member queries to overseeing payroll processes, ensuring that all tasks are completed efficiently and in line with company policies and procedures.
Key Responsibilities:
- Delivering Excellent Member Service:
- Resolve member queries and requests within 24 hours.
- Update member database with any changes in details.
- Process refunds and follow up to ensure timely action.
- Capture and log relevant member information and manual access stats during system downtime.
- Auditing:
- Perform daily, weekly, and monthly audits to ensure compliance.
- Reconcile reports and highlight discrepancies to the Club General Manager.
- Banking:
- Complete banking processes, reconcile reports, and ensure member accounts are updated promptly.
- Check and Process Contracts:
- Ensure membership contracts are correctly processed, and address any discrepancies.
- Administer Payroll Processes:
- Capture employee documentation, process salary data, and ensure accurate payroll management.
- Administer Orders and Petty Cash:
- Manage and reconcile petty cash and process orders for stationery and uniforms.
- Monitor and Control Uniform Stock:
- Track and issue uniforms, ensuring accurate record-keeping.
- Effective Communications:
- Inform and train staff on new administrative policies and procedures, ensuring timely completion of tasks.
- Managing and Developing Departmental Staff:
- Oversee staff performance, provide training, and develop growth plans for the administrative team.
Minimum Requirements:
- Strong organizational and multitasking skills.
- Ability to work independently and manage time effectively.
- Excellent communication skills, both verbal and written.
- Proficiency in relevant administrative and payroll software.
- Commitment to delivering exceptional member service.
Required Documents:
- Updated CV/Resume
- Copies of relevant qualifications
- Proof of identification
- Any additional documents specified in the application process
How to Apply Online:
- Visit the Virgin Active South Africa careers page on their official website.
- Search for the “Club Administrator” position in the Kenilworth, Cape Town location.
- Click on the job title to review the full job description and requirements.
- Prepare and upload the required documents (as listed above).
- Fill in the online application form with accurate details.
- Review your application to ensure all information is correct.
- Submit your application.
