Incredible Connection-Administrator Job in Thavhani Mall Thohoyandou Branch
Incredible Connection is looking for a dedicated and energetic individual to join their team as a Service Centre Administrator at their Thavhani Mall branch in Thohoyandou, Limpopo. The ideal candidate will possess excellent customer service skills, a high level of accuracy, and a commitment to honesty and integrity. If you enjoy working in a fast-paced retail environment, this could be the perfect role for you.
Job Details:
- Company: JD Group - Incredible Connection
- Position: Service Centre Administrator
- Location: Thavhani Mall, Thohoyandou, Limpopo
- Employment Type: Permanent
- Salary: Market-related
About Incredible Connection:
Incredible Connection is a division of the JD Group, one of South Africa's leading retail groups specializing in consumer electronics, technology, and home appliances. Established over 25 years ago, Incredible Connection has become a household name in the country, known for its wide range of products, expert advice, and excellent customer service. The company is dedicated to providing South Africans with the latest technology and helping them connect with the digital world in meaningful ways.
Company History and Background: Founded in the early 1990s, Incredible Connection has grown to become one of South Africa's largest technology retailers, with stores across the country. The JD Group, which owns Incredible Connection, is a key player in the South African retail market, offering a wide range of products and services through its various retail brands. The group is committed to innovation, customer service, and providing value to its customers, making it a trusted name in the industry.
Job Description: As a Service Centre Administrator at Incredible Connection Thavhani, your primary role will be to ensure the smooth operation of the service center by accurately processing all transactions, managing cellular, credit, and lay-by offerings, and achieving individual targets. You will be responsible for interacting with customers in a professional and customer-centric manner, handling cash-ups, and ensuring compliance with company policies and procedures.
Key Responsibilities:
- Customer Interaction:
- Engage with customers professionally to ensure all transactions are processed accurately.
- Provide excellent customer service to meet and exceed customer expectations.
- Transaction Processing:
- Handle all cellular, credit, and lay-by administration efficiently.
- Perform cash-ups and ensure all financial transactions are accurate and secure.
- Target Achievement:
- Meet and exceed individual sales and service targets.
- Ensure all customer inquiries are resolved promptly and satisfactorily.
- Teamwork and Self-Management:
- Work effectively as part of a team to achieve common goals.
- Manage your tasks independently and ensure all deadlines are met.
- Security and Housekeeping:
- Ensure the service center is secure and all processes are compliant with company policies.
- Maintain a clean and organized work environment.
- Reception/Switchboard Duties:
- Manage the reception area and switchboard, ensuring all calls are handled efficiently.
Minimum Requirements:
- Education: Matric (Grade 12)
- Skills:
- Strong numeracy skills
- Ability to handle money accurately
- Proficiency in computer literacy (MS Office: Word, Excel)
- Excellent attention to detail
- Strong interpersonal and communication skills (both written and verbal)
- Effective teamwork and telephone etiquette
- Customer-centric mindset
- Target-driven with a focus on achieving results
- Experience:
- Previous experience in a financial and administration role is essential.
- SAP experience is advantageous.
- Experience in cellular and credit vetting is preferred.
- Knowledge of relevant company policies, practices, and systems is required.
Required Documents:
- Updated CV/Resume
- Copy of Matric Certificate
- Identification document
- Any additional qualifications or certifications relevant to the role
How to Apply for Incredible Connection-Administrator Job in Thavhani Mall Thohoyandou Branch
- Visit the JD Group careers page or the Incredible Connection section on their website.
- Search for the "Service Centre Administrator" position in Thavhani, Thohoyandou.
- Click on the job listing to view the full job description and application instructions.
- Prepare and upload the necessary documents as specified (CV, qualifications, etc.).
- Complete the online application form with accurate details.
- Review your application to ensure all information is correct before submission.
- Submit your application before the closing date.
