Nedbank Admin Clerk Job in Johannesburg
Nedbank is looking for a Risk Event Administrator to join their team in Johannesburg. This role involves registering risk events to ensure they are recorded, investigated, actioned, and reported in accordance with Nedbank’s Risk Management Policies. The position offers a market-related salary.
About Nedbank
Nedbank Group Limited is one of South Africa’s four largest banks, providing a wide range of wholesale and retail banking services as well as insurance, asset management, and wealth management. Established in 1888, Nedbank has a rich history of growth and innovation, committed to making a positive impact on the communities it serves.
Job Description
The Risk Event Administrator will:
- Contribute to transformation and participate in culture-building initiatives.
- Interpret and analyze risk incident reports, prioritizing urgent matters while maintaining quality.
- Manage and prevent operational losses by adhering to processes and procedures.
- Ensure completeness of reported risk events.
- Comply with risk standards and policies.
- Communicate effectively with stakeholders, providing feedback and resolving complaints.
- Build and maintain relationships with internal and external service providers.
- Respond to queries and action requests within Service Level Agreements (SLAs).
- Demonstrate Nedbank’s vision and values in interactions with team members and stakeholders.
- Pursue personal growth and professional development through training and feedback.
- Share knowledge to improve team success and recommend process improvements.
Essential Qualifications
- Matric / Grade 12 / National Senior Certificate.
- Preferred: Diploma in Criminal Justice, Forensic Investigation, or a relevant qualification.
Experience
- 2-3 years’ experience in fraud within the banking industry.
Skills and Competencies
- Effective communication via email and phone.
- Administrative duties including answering phones.
- Client problem-solving.
- Building effective relationships.
- Team collaboration and knowledge sharing.
- Managing customer and stakeholder expectations.
- Analyzing information to identify solutions.
- Handling fast-paced and conflict situations.
- Providing feedback to management.
- Capturing data.
- Interacting with regulatory and industry bodies.
- Knowledge of money laundering and fraud awareness.
- Strong written and verbal communication skills.
- Ability to work under stress and time constraints.
Apply for Nedbank Admin Clerk Job in Johannesburg:
To apply for the Risk Event Administrator position at Nedbank:
- Visit the Nedbank career website.
- Search for the job requisition number: REQ 135180.
- Complete the online application form and upload your resume and cover letter.
- Submit your application before the closing date.
Direct Application: Nedbank Career
Application Closing Date
13 August 2024
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