Call Centre Agent Job in Midrand at Dis-Chem Pharmacies Limited
Dis-Chem Pharmacies Limited, located in Midrand, Gauteng, is looking for a Clinic Call Centre Agent to join their team at their Head Office. This permanent position offers a market-related salary and provides an excellent opportunity for entry-level candidates.
About Dis-Chem Pharmacies Limited
Dis-Chem Pharmacies Limited is a leading name in the South African retail pharmacy industry. Established in 1978, Dis-Chem has grown into a trusted and reputable brand with a nationwide presence. The company is known for its commitment to providing high-quality healthcare products and services. With a focus on customer care and innovation, Dis-Chem continues to expand its operations, offering a wide range of health and wellness products, along with professional healthcare services.
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Company History and Background
Founded by Ivan and Lynette Saltzman, Dis-Chem started as a small pharmacy in Mondeor, Johannesburg. Over the years, it has evolved into a giant in the retail pharmacy sector, boasting over 200 stores across South Africa. Dis-Chem’s success is built on its dedication to customer service, community involvement, and its comprehensive range of health and wellness products. The company is also deeply committed to transformation and diversity, actively supporting the recruitment of people with disabilities and promoting employment equity.
Job Description
As a Clinic Call Centre Agent at Dis-Chem Pharmacies’ Head Office in Midrand, you will be responsible for assisting clinic customers with their queries and booking appointments with Dis-Chem Wellness clinics. Your role will be crucial in ensuring that all communication is in line with operational guidelines and the standards set by the South African Nursing Council. Key responsibilities include managing calls, updating customer profiles, providing information on clinic services, and reporting any customer discrepancies to management. This role requires excellent communication skills and the ability to handle customer inquiries efficiently.
Minimum Requirements:
- Education: Grade 12 – Matric or Senior Certificate.
- Experience: 0 – 1 year of relevant experience.
Preferred Experience:
- Customer care experience is advantageous.
Competencies:
- Ability to work under pressure.
- Basic problem-solving skills.
- Strong communication skills.
- Accountability and dependability.
Special Conditions of Employment:
- South African citizen.
- General computer skills, with knowledge of Unsolved.
- Clear criminal and credit records.
- Driver’s license and/or reliable transport.
- Proficiency in English and a second language; a third language is advantageous.
Remuneration and Benefits:
- Market-related salary.
- Medical aid.
- Provident fund.
- Staff account.
Required Documents for Application
To apply for the Clinic Call Centre Agent position, candidates must prepare the following documents:
- A detailed CV.
- Certified copies of relevant qualifications.
- A cover letter explaining your interest in the role and how your skills align with the job requirements.
How to Apply for Call Centre Agent Job in Midrand at Dis-Chem Pharmacies Limited
To apply online for the Clinic Call Centre Agent position at Dis-Chem Pharmacies Limited, follow these steps:
- Visit the Dis-Chem Pharmacies careers page on their official website.
- Locate the Clinic Call Centre Agent position under the vacancies section.
- Click on the job listing to access the application portal.
- Complete the online application form with all required details.
- Upload your CV, certified qualifications, and cover letter.
- Review your application to ensure all information is accurate.
- Submit your application and await confirmation.
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