Intercare
Intercare

Intercare Group Dental Receptionist

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  • Company Name: Intercare Group South Africa
  • Job Title: Dental Receptionist
  • Location: Johannesburg, Gauteng, South Africa
  • Type: Permanent
  • Division: Primary Care
  • Business Unit: Intercare Silverlakes Medical & Dental Centre
  • Industry: Medical Healthcare
  • Functional Area: Health Care Provider
  • Closing Date: 22 October 2024

Intercare Group Dental Receptionist

About the Company

Intercare Group is a leading healthcare company in South Africa, known for providing value-based healthcare services. The company's mission is to make people feel better, and its operations are guided by shared values such as People-centeredness, Integrity, Inclusivity, Excellence, and Innovation. As part of the Intercare family, employees play a significant role in maintaining a culture that aligns with these values, ensuring the best care for their patients.

Intercare Silverlakes Medical and Dental Centre is situated in Equestria, Pretoria, and offers a comprehensive range of healthcare services. In this role, you will be part of a dynamic team working in a patient-centric environment.

DUTIES & RESPONSIBILITIES

  • Provide efficient, friendly and professional telephone services in patient care.
  • Assist patients in accurately completing appropriate forms, and document all information in accordance to internal policies and procedures.
  • Responsible for all processes related to the reception-patient journey, e.g. booking, arrival and payment of patient on the relevant system.
  • Direct all customers to the appropriate location, services and Professional.
  • Ensure patient confidentiality at all times according to POPIA.
  • Ensure that the reception area is always neat and tidy.
  • Refer all emergency cases to the nurse’s station according to protocol.
  • Assist patients with basic account queries and escalate as necessary.
  • Collect all co-payments and account balances according to Intercare policies and procedures.
  • Execute and adhere to daily cash-up and banking processes.

REQUIREMENTS

  • Minimum qualification: Grade 12.
  • Previous experience in a customer focused service environment, e.g. reception, will be advantageous.
  • Computer proficient.
  • GoodX system experience will be advantageous.
  • HPCSA registration as a registered Dental Assistant.


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