- Company Name: Intercare Group South Africa
- Job Title: Dental Receptionist
- Location: Johannesburg, Gauteng, South Africa
- Type: Permanent
- Division: Primary Care
- Business Unit: Intercare Silverlakes Medical & Dental Centre
- Industry: Medical Healthcare
- Functional Area: Health Care Provider
- Closing Date: 22 October 2024
Intercare Group Dental Receptionist
About the Company
Intercare Group is a leading healthcare company in South Africa, known for providing value-based healthcare services. The company's mission is to make people feel better, and its operations are guided by shared values such as People-centeredness, Integrity, Inclusivity, Excellence, and Innovation. As part of the Intercare family, employees play a significant role in maintaining a culture that aligns with these values, ensuring the best care for their patients.
Intercare Silverlakes Medical and Dental Centre is situated in Equestria, Pretoria, and offers a comprehensive range of healthcare services. In this role, you will be part of a dynamic team working in a patient-centric environment.
DUTIES & RESPONSIBILITIES
- Provide efficient, friendly and professional telephone services in patient care.
- Assist patients in accurately completing appropriate forms, and document all information in accordance to internal policies and procedures.
- Responsible for all processes related to the reception-patient journey, e.g. booking, arrival and payment of patient on the relevant system.
- Direct all customers to the appropriate location, services and Professional.
- Ensure patient confidentiality at all times according to POPIA.
- Ensure that the reception area is always neat and tidy.
- Refer all emergency cases to the nurse’s station according to protocol.
- Assist patients with basic account queries and escalate as necessary.
- Collect all co-payments and account balances according to Intercare policies and procedures.
- Execute and adhere to daily cash-up and banking processes.
REQUIREMENTS
- Minimum qualification: Grade 12.
- Previous experience in a customer focused service environment, e.g. reception, will be advantageous.
- Computer proficient.
- GoodX system experience will be advantageous.
- HPCSA registration as a registered Dental Assistant.
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